CONTACT
 How do I contact you?
 When are we available?
 What is the business address?
 What are the Chamber of Commerce data?
SHIPPING COSTS
 What are the shipping costs?
ORDER AND RECEIVE
 How will my order be packed?
 How soon will I receive my order?
 What delivery options are there?
 Was my order successful because I have not received a confirmation?
 Can I still change the order I have already placed?
 How do I place an order?
 Can I pick up my order?
 Which postal company will deliver my order?
 What if i'm not at home?
 Can I have an order delivered to a PO box address?
 What is a track and trace code?
 I cannot find my order with the track and trace code
PAY AND REFUND
 How can I pay?
 Can I always pay afterwards?
 How soon will I be refunded after returning?
 What are our bank details?
RETURNS
 Can I return my items?
 How do I return my items?
 Do I have to pay if I want to return something?
 How quickly was the return processed?
 What is the return address?
 Return in case of defect?
DEFECTIVE ARTICLE
 How do I report a defective item?
DISCOUNT
 Can I get a discount?
SAVINGS PROGRAM FOR DISCOUNT
 How does the discount program work?
 How can you participate?
 How can you redeem loyalty points?
 How long are the loyalty points valid?
 Is there 'fine print'?
LEGAL
 What are and where can I find the general terms and conditions?
 Privacy Policy
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