The fastest contact with us is via email. We cannot always answer the telephone in connection with our activities.

info@zelfzeefdrukken.nl
06-14765606

We are available on working days, Monday to Friday. Saturday and Sunday we are closed and not available.

We are located in the Netherlands. If you are a customer in another time zone, keep in mind that we do not always respond immediately to your email because it is then, for example, at night with us and with you during the day. :-)

Weerdingerkanaal NZ 243
7831 HS Nieuw Weerdinge

Visits are by appointment only.

► Name: Burdy Productions
► Nr: 37131311

VAT id:
► NL 0021 33 693 B23

Shipping costs depend on:

- the weight of the package
- the dimensions of the package
- the destination / country
- within Europe / outside Europe
- insurance value

The shipping costs are automatically displayed AFTER entering your address and COUNTRY.

All orders are shipped in sturdy cardboard boxes with our name and address on it.

If you place an order before 12:00 noon during working days (Monday to Friday), we will ship your order the same day. In the Netherlands, your order will usually be delivered the next working day (Monday to Friday). But watch out! Not everywhere is delivered on Mondays.

Do you have a delivery address outside the Netherlands?
Then your article will be on the road longer.

Below we provide a guideline:

± 2-3 working days: Belgium, Germany, Luxembourg
± 6-8 working days: other EU countries
± 10-12 business days: North Central America, Caribbean
± 10-14 business days: Asia, Australia, New Zealand
± 10-14 working days: other countries

We ship everything standard with track and trace code, both at home and abroad, even if it would fit through the letterbox, for example.

Then it is possible that the e-mail address has not been entered correctly. Please check your email address and send us an email with the correct email address.

Because if we have no or an incorrect e-mail address from you, you will not receive any e-mails regarding the shipment and you will not be able to track your package using the track and trace code.

No unfortunately that does not go through the system. You can quickly send us an email if you want to adjust something to the order if it has not yet been shipped.

Or you place an order and choose 'I forgot something' for shipping method.

► Place an item in your shopping cart and go to order
► Check the quantity, colors, sizes etc.
► Check your delivery address
► Check your email address! This is very important, otherwise you will not receive confirmation and no track and trace messages!
► Complete the order with a payment.

Yes! In consultation with us you can pick up your order in Nieuw Weerdinge. This is only possible after we have agreed this together on a certain date and time.

Do bring an ID with you. Is someone else coming to pick up the order? Then we would like to receive the details of that person in advance, and that person must of course also bring their own ID.

We work with:
► Post NL
► DPD
► DHL
► UPS

You cannot indicate a preference, we determine with whom we ship the orders.

Then the order will be delivered to the neighbors and the delivery person will leave you with a card stating the delivery address.

Yes that is possible.

Every order with us receives a track and trace code. Super handy because you can follow the package yourself. It is also a proof of shipment. If something goes wrong, we can use the track and trace code to see where it is.

So make sure you enter a CORRECT EMAIL ADDRESS !!

Then you are probably faster than the carrier. The track and trace code is usually not visible and available until the evening or sometimes the next working day.

There are various possibilities. These are shown immediately before you go to checkout.

Among others via:

► iDeal, through your own bank
► Pay later by giro collection form via Klarna / Mollie
► Transfer in advance, through your own bank
► Paypal

and several other banks in other countries.

You choose your payment methods yourself. There are payment methods that are free and some are not free.

Most of the time! If not then one of the following factors may be the case:

► Any unpaid invoices
► Delivery to a collection point
► One of your invoices has been transferred to a collection agency
► You live in a country where it is not offered by Mollie / Klarna

We will refund you immediately after we have processed your return. We have processed most returns within 5 working days after they have been sent back. How soon the money will be in your account depends on your payment method, but in any case within 10 working days.

ING Bank:
NL 88 INGB 0003 0964 22

Name:
Burdy Productions

City:
Nieuw Weerdinge

BIC code ING Bank:
INGBNL2A

We are affiliated with 'Stichting Webshop Keurmerk' and therefore use the general terms and conditions of the foundation.
________________________________________________________________

►Important! ◄

Before you return an item, we request that you send us an email with your name and address details and the order number.
Otherwise we can NOT process your return !!
________________________________________________________________

When purchasing products, you as a consumer have the option to dissolve the agreement without giving any reason within 14 days. This reflection period starts on the day after receipt of the product. During the reflection period, you will of course handle the product and packaging with care. You will only unpack or use the product to the extent necessary to assess whether you wish to keep the product. If you make use of the right of withdrawal, you will return the product with all accessories and - if reasonably possible - in its original condition and packaging to Latex Repair.

Exclusion of the right of withdrawal applies to:

That have been created by us in accordance with the consumer's specifications;
► that are clearly personal in nature;
► that cannot be returned due to their nature;
► that can spoil or age quickly;
► whose price depends on fluctuations in the financial market on which the entrepreneur has no influence;
► for individual newspapers and magazines;
► all articles of which the consumer has broken the seal
► for audio and video recordings and computer software of which the consumer has broken the seal.
► for packaging of which the seal has been broken, such as the ink.

The return address is:

Burdy Productions
t.a.v. Zelf Zeefdrukken
Weerdingerkanaal NZ 243
7831 HS Nieuw Weerdinge
The Netherlands

Return shipments are at the risk of the buyer. This means that we are not liable for damage or loss of returned items.

You should therefore package the article properly and properly and frank it sufficiently by registered mail, so that you and we can be sure that the product arrives properly to us to avoid misunderstandings. In accordance with the general terms and conditions of the Webshop Keurmerk, the costs of this return shipment are for the account of the consumer.

You will receive a refund within 14 days, including the original shipping costs. The costs you have incurred for return shipment are for your own account.

We ask you to contact us first if you want to return something.

Send us an email with your details and the order number.

► Pack the items securely in a sturdy box.
► Returns are for your own account. So keep your proof of shipment with the track and trace number. We are not responsible for lost returns. So clearly write the return address on the box.

Yes, the return costs are for the buyer's own account.

Usually this is within 5 working days after we have received it from you.

If you want to return something, we request that you FIRST send us a message via email with the order number and your details!

If we have not received this, we cannot process your return!

Burdy Productions
t.a.v. Zelf Zeefdrukken
Weerdingerkanaal NZ 243
7831 HS Nieuw Weerdinge
The Netherlands

If an item is defective, you must report this to us by email with clear photos within 3 working days of receipt of the defect. You will receive a response from us within 2 working days.

►► Sending unsolicited items to us is not accepted and your return will not be processed! ◄◄

We make every effort to check all items before we ship them to you. If you nevertheless receive an item from us that you think is defective, you must report this to us in writing within 3 days by email (not by telephone).

We would like to hear what the problem is and some pictures with the problem. We will contact you within 2 working days for a solution.

►►Note! If you just send an article to us without notification / consultation, the return will NOT be processed.

It is possible to save for a discount through our loyalty program. The number of loyalty points is stated for each article. With your next order you can then exchange the loyalty points (in the shopping cart) for a discount.

With every order you receive loyalty points for every euro spent. The products in the webshop state how many loyalty points they are worth.
With your next order you can exchange it for a discount (in the shopping cart at checkout).

All you have to do is register (online) and be logged in / logged in to save and spend loyalty points.

With every order you will immediately see in the shopping cart the number of points that you save with the current order as well as the total of all saved points within your account.

► Loyalty points are not awarded afterwards if you have forgotten to log in.

To exchange the saved points you must be logged in, for orders from Euro 50.00 you can exchange the saved points for a discount.

The loyalty points are valid for 1 year, after which they expire.

►We reserve the right at any time to unilaterally change the value and terms of the loyalty points program at any time.
►Loyalty points cannot be exchanged for cash
►The loyalty points are not transferable (even if you have created multiple accounts)
►The earned loyalty points are allocated to your account when an order is actually placed and paid.
►Reward points cannot be awarded afterwards if you have forgotten to log in.

The conditions have been drawn up by the Webshop Keurmerk foundation of which we are a member.

They are online and you can view, read and download them via the link below.

https://www.zelfzeefdrukken.nl/algemene-voorwaarden-zelf-zeefdrukken?Lng=en

You can copy and paste the link into your internet browser (or click at the bottom of the page of the website under 'Terms and Conditions')

About our privacy policy

Burdy Productions cares about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by BURDYPRODUCTIONS. The starting date for the validity of these conditions is 18/05/2018, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us with. If you have any questions about our privacy policy, please contact our contact person for privacy matters.

About the data processing

Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.

Web store software

CCV Shop

Our webshop has been developed with software from CCV Shop.
Personal data that you make available to us for the benefit of our services will be shared with this party. CCV Shop has access to your data to provide us (technical) support, they will never use your data for any other purpose. CCV Shop is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. CCV Shop uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.

E-mail and mailing lists

MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. You will see the "unsubscribe" link at the bottom of every e-mail sent automatically via our website. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

Office365

We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors

Mollie, Paypal, ING Bank

We use the Mollie platform to process (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than permitted by the legal terms.

Reviews

Feedback Company

We collect reviews via the Feedback Company platform. If you leave a review via Feedback Company, you are obliged to provide your name, place of residence and e-mail address. Feedback Company shares this information with us so that we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases, Feedback Company may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address and information regarding your order with Feedback Company. They only use this information for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the provision of services, for this we have to Feedback Company consent. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the services for which Feedback Company engages third parties.

Shipping and logistics

MyParcel and SendCloud

If you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel and SendCloud to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with them. It only uses this information for the purpose of executing the agreement. In the event that it engages subcontractors, it will also make your data available to these parties.

Invoicing and accounting

Acumulus

We use the services of Acumulus for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. We use the services of Acumulus for our records of our administration and accounting. We share your name, address and place of residence information and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected. Acumulus is obliged to observe secrecy and will treat your information confidentially. Acumulus does not use your personal data for purposes other than those described above.



Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigations

In some cases, BURDY PRODUCTIONS can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted we will send you on it